FAQ – VAAIG

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What type of hair color is this?

VAAIG is a permanent hair color cream designed for long-lasting gray coverage and rich, salon-quality color. It penetrates the hair shaft to deliver durable, fade-resistant results while maintaining scalp comfort.

What ingredients are used, and is it safe for sensitive scalp?

Our formula is ammonia-free and enriched with conditioning agents to minimize irritation and dryness. While it is designed to be gentle, we always recommend performing a patch test 48 hours before use, especially if you have a sensitive scalp or history of allergies.

Does ammonia-free mean the color won’t last?

No. Ammonia-free does not mean weaker results. Our advanced pigment technology ensures strong gray coverage and long-lasting color without the harsh smell or excessive scalp discomfort associated with traditional ammonia formulas.

Will this damage my hair?

VAAIG CLEAN COLOR hair dye is a comprehensive hair care system that integrates coloring, conditioning, and nourishing.

It replaces ammonia with MEA, a gentler ingredient, and employs a high-end double emulsification process to protect the hair cuticle, significantly reducing the risk of dryness, frizz, and breakage caused by traditional strong alkaline hair dyes.

Which shade provides the strongest gray coverage?

2N Obsidian Black and 4N Velvet Espresso offer the most intense gray coverage.

5N Cashmere Mocha provides balanced coverage with a softer tone.

6N Golden Hour Linen creates a lighter, natural blend and works best on lighter or partially gray hair.

Can 6N Golden Hour Linen cover my existing hair color?

6N works best on lighter hair bases or partially gray hair. If your current hair is very dark or previously dyed black, results may appear more subtle. For dramatic lightening, pre-lightening may be required.

Can I use this over previously colored or bleached hair?

Yes, but results may vary depending on your current hair condition and previous dye history. Previously colored dark hair may not lighten significantly. For best results, choose a shade close to or darker than your current color.

How long does the color last, and will it fade or turn brassy?

Color typically lasts 6–8 weeks, depending on hair condition and washing frequency. Proper aftercare helps maintain vibrancy. Lighter shades may gradually soften over time, but our balanced pigment system helps minimize uneven fading or brassy tones.

How many boxes should I use?

For short hair (above chin): 1 box is usually enough.

For shoulder-length hair: 2 boxes.

For long or thick hair: 3 boxes recommended.

If your hair is very thick or past mid-back, consider 3 boxes to ensure full, even coverage.

How do I use VAAIG Hair Color?

Mix the Color Cream and Developer，Essential Oils，Shake well to mix thoroughly.

Apply evenly to dry, unwashed hair.

Leave on for the recommended processing time.

Rinse thoroughly until water runs clear.

Apply the included after-color treatment.

Detailed instructions are included inside every box.

I’ve never dyed my hair at home before. Is it easy?

Yes. VAAIG is designed for at-home use with salon-level results.

The formula spreads smoothly and evenly, making application simple—even for beginners.

Just follow the instructions carefully and allow full processing time.

Do I need to purchase additional tools?

Absolutely not. The package includes hair dye*1, developer*1, hair oil*1, hair cap*1, gloves*2, and comb*1. All the tools you need for hair dyeing are included.

Do I need to do a patch test?

Yes. We strongly recommend performing a skin allergy test 48 hours before each use, even if you have colored your hair before.
This helps ensure safety and prevent allergic reactions.

How long does the color last?

VAAIG is a permanent hair color.

Results typically last 6–8 weeks, depending on hair condition, washing frequency, and aftercare routine.

Proper maintenance helps extend color vibrancy.

Can seniors use it? Is it safe during pregnancy?

VAAIG is suitable for adults and seniors.

For pregnant or breastfeeding women, we can provide product formulas. We recommend consulting a healthcare professional before use, just in case.

How long does shipping take?

Orders are typically processed within 1–2 business days.

Delivery time depends on your location and shipping method selected at checkout. Most orders arrive within 3–5 business days.

Do you ship from a local warehouse?

Yes. Orders are fulfilled from our regional warehouse whenever possible to ensure faster delivery and smoother tracking.

How much is shipping?

Shipping fees are calculated at checkout based on your location.

We may offer free shipping on orders above a certain amount.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

You can track your package in real time through the carrier’s website.

What if my package is delayed?

Peak sales seasons, holidays, severe weather, war, and other force majeure events may cause package delays.

If your tracking hasn’t updated for several days, please contact us and we will assist you promptly.

Do I need to pay customs or import taxes?

For shipments to Canada, the United Kingdom, Europe, Australia, and Japan, orders are delivered duty-paid (DDP), and applicable duties and taxes are included where required.

For all other international destinations, duties and taxes are not prepaid (DDU) and may be collected by local customs authorities upon delivery.

What if my package is lost or arrives damaged?

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

Can I change my shipping address after placing an order?

Address changes are only possible before your order ships. If you need to update your personal information, please contact us as soon as possible; the address cannot be changed after the package has been shipped.

What is your return policy?

We offer a 30-day return or exchange policy from the date of delivery.

If you are not satisfied with your purchase, please contact us and our team will assist you.

Can I return a product if it has been opened?

Due to hygiene and safety reasons, opened or used products may not be eligible for return unless there is a quality issue.

If you experience any problem, please contact us and we will evaluate the case individually.

What if the color result is different from what I expected?

Final color results may vary depending on your original hair color and condition.

If you are unsure which shade suits you, we recommend contacting us before purchase. We’re happy to help.

What if I experience scalp sensitivity or an allergic reaction?

Please discontinue use immediately and contact us.

We always recommend performing a patch test 48 hours before application to reduce the risk of allergic reactions.

How do I request a return or exchange?

Please email our support team with your order number and reason for return.

Our team will guide you through the next steps.

How long does it take to receive a refund?

Once VAAIG receives and inspects the returned items, it will process the refund.

Once your refund request is approved, we will process the refund within a few business days, and the payment will be returned to your original payment account.

Do I need to pay for return shipping?

Return shipping costs may apply unless the item is defective or damaged.

Please contact us before sending any item back.

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