VAAIG Hair Color FAQ | At-Home Permanent Hair Dye
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Product FAQ
Designed for Easy,
At-Home Application
What type of hair color is VAAIG?
What type of hair color is VAAIG?
VAAIG is a permanent hair color cream designed for at-home use. Results vary depending on your starting hair color, hair condition, gray coverage, and application.
What ingredients are used, and is it safe for sensitive scalp?
What ingredients are used, and is it safe for sensitive scalp?
Please refer to the ingredient list on the product packaging or the product page for the complete ingredient list. If you have a known sensitivity or allergy, review the ingredients before use and ask a healthcare professional if you are unsure.
Does ammonia-free mean the color won’t last?
Does ammonia-free mean the color won’t last?
Ammonia-free does not mean that a hair color is temporary. VAAIG is a permanent hair color. Color longevity varies by hair condition, washing frequency, and aftercare.
Will this damage my hair?
Will this damage my hair?
VAAIG CLEAN COLOR hair dye is a comprehensive hair care system that integrates coloring, conditioning, and nourishing.
It replaces ammonia with MEA, a gentler ingredient, and employs a high-end double emulsification process to protect the hair cuticle, significantly reducing the risk of dryness, frizz, and breakage caused by traditional strong alkaline hair dyes.
Which shade provides the strongest gray coverage?
Which shade provides the strongest gray coverage?
2N Obsidian Black and 4N Velvet Espresso offer the most intense gray coverage.
5N Cashmere Mocha provides balanced coverage with a softer tone.
6N Golden Hour Linen creates a lighter, natural blend and works best on lighter or partially gray hair.
Can 6N Golden Hour Linen cover my existing hair color?
Can 6N Golden Hour Linen cover my existing hair color?
Results depend on your starting color and hair history. A lighter shade may not noticeably lighten previously colored dark hair. If your hair has been dyed black or a very dark shade, consult a professional colorist before coloring.
Can I use VAAIG on previously colored or bleached hair?
Can I use VAAIG on previously colored or bleached hair?
Results may vary depending on your hair’s condition and color history. Previously colored hair may not lighten as expected. If your hair has recently been bleached, permed, relaxed, or otherwise chemically treated, follow the package instructions and consult a professional colorist before use.
How long does the color last?
How long does the color last?
VAAIG is a permanent hair color, but visible color can gradually fade. How long it remains vibrant depends on your hair, washing frequency, and aftercare. We recommend avoiding a fixed duration guarantee because results vary.
Usage FAQ
Everything You Need to Know Before You Color.
How many boxes should I use?
How many boxes should I use?
The amount depends on your hair length, thickness, and the coverage you need. Please check the quantity guidance on the product packaging. If your hair is long or thick, you may need more than one box to cover it evenly.
How do I use VAAIG Hair Color?
How do I use VAAIG Hair Color?
Follow the instructions included in your box. In general:
- Perform the allergy alert test as directed before each use.
- Put on the supplied gloves and prepare the product exactly as instructed.
- Apply it to dry hair as directed.
- Leave it on only for the processing time stated in the instructions.
- Rinse thoroughly and use the included after-color treatment if instructed.
Do not mix VAAIG with other hair color products. Do not add oils or other ingredients unless the package instructions specifically tell you to.
I’ve never dyed my hair at home before. Is it easy?
I’ve never dyed my hair at home before. Is it easy?
Yes. VAAIG is designed for at-home use with salon-level results.
The formula spreads smoothly and evenly, making application simple—even for beginners.
Just follow the instructions carefully and allow full processing time.
Do I need to purchase additional tools?
Do I need to purchase additional tools?
Absolutely not. The package includes hair dye*1, developer*1, hair oil*1, hair cap*1, gloves*2, and comb*1. All the tools you need for hair dyeing are included.
Do I need to do a patch test?
Do I need to do a patch test?
Yes. Perform the allergy alert test according to the package instructions before every use, even if you have used hair color before without a reaction. A test cannot guarantee that you will not have a reaction. Do not use the product if the test causes a rash or irritation
How long does the color last?
How long does the color last?
VAAIG is a permanent hair color, but the visible color may fade over time. Results vary with hair condition, washing frequency, and aftercare.
Can seniors use it? Is it safe during pregnancy?
Can seniors use it? Is it safe during pregnancy?
Follow the age restrictions and warnings on the product packaging. If you are pregnant, breastfeeding, have a medical condition, or are unsure whether the product is suitable for you, consult a healthcare professional before use.
Shipping FAQ
Clear Shipping Policies.
Smooth Delivery Experience.
How long does shipping take?
How long does shipping take?
Orders are usually processed within 3 business days, excluding weekends and holidays. After shipment, estimated delivery is 5–7 business days within the United States and 6–9 business days for international orders. Delivery may take longer during holidays, peak seasons, or customs inspections.
Do you ship from a local warehouse?
Do you ship from a local warehouse?
Fulfillment location may vary by destination and stock availability. The shipping method and tracking information will be provided after your order ships.
How much is shipping?
How much is shipping?
Shipping costs are calculated at checkout based on your destination and selected shipping method. The current Shipping Policy lists typical costs of $6.89–$15.
How can I track my order?
How can I track my order?
After your order ships, you will receive a tracking number. Use the carrier’s website to check the latest tracking updates.
What if my package is delayed?
What if my package is delayed?
Delivery may be delayed by holidays, peak seasons, customs inspections, or other events. If your tracking information has not updated for several days, contact us at support@vaaig.com with your order number.
Do I need to pay customs or import taxes?
Do I need to pay customs or import taxes?
For shipments to Canada, the United Kingdom, Europe, Australia, and Japan, the Shipping Policy states that orders are delivered duty-paid (DDP), with applicable duties and taxes included where required. For other international destinations, duties or taxes may be collected by local customs authorities.
What if my package is lost or arrives damaged?
What if my package is lost or arrives damaged?
Contact support@vaaig.com with your order number and a description of the issue. For damaged items, include clear photos of the product and packaging. We will review the issue and advise you on the next steps.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Contact support@vaaig.com as soon as possible, preferably within 48 hours of placing your order. Address changes may be possible only if the order has not yet been processed or shipped. Once it has shipped, the address cannot be changed.
Returns and Support FAQ
Buy with Confidence — 30-Day Satisfaction Guarantee
What is your return policy?
What is your return policy?
VAAIG offers a 30-day return or exchange policy from the date of delivery, subject to the conditions in the Return Policy. Contact our support team before sending anything back.
Can I return a product if it has been opened?
Can I return a product if it has been opened?
Opened or used products may not be eligible for return unless there is a quality issue. Please contact support so we can review your case under the Return Policy.
What if the color result is different from what I expected?
What if the color result is different from what I expected?
Color results vary depending on your starting hair color, condition, and application. If you need help choosing a shade, contact us before ordering. If you have already used the product and are dissatisfied, contact support to discuss the options available under the Return Policy.
What if I experience scalp sensitivity or an allergic reaction?
What if I experience scalp sensitivity or an allergic reaction?
Stop using the product and rinse your hair and scalp thoroughly. Contact a healthcare professional if symptoms continue or are severe. For breathing difficulty, facial swelling, or other severe symptoms, seek emergency medical care. You can also contact support@vaaig.com to report the product issue. An allergy alert test reduces uncertainty but cannot guarantee that a reaction will not occur.
How do I request a return or exchange?
How do I request a return or exchange?
Email support@vaaig.com with your order number, the reason for your request, and any relevant photos. Our team will explain the next steps. Please wait for instructions before mailing an item back.
How long does it take to receive a refund?
How long does it take to receive a refund?
After an approved return is received and inspected, VAAIG will process the refund to the original payment method. The time it takes for the funds to appear may depend on your payment provider. For the applicable processing timeframe, please refer to the Return Policy or contact support.
Do I need to pay for return shipping?
Do I need to pay for return shipping?
Return shipping costs depend on the reason for the return and the terms of the Return Policy. Contact support before sending an item back so we can confirm the applicable instructions and costs.